Altitude DocuShred provides secure document destruction services to businesses across the state of Colorado, earning a reputation for dependable service and strong customer relationships.
As the business grew, so did operational complexity. Routing, dispatch, billing, and customer coordination required constant oversight, with day-to-day execution heavily dependent on ownership. This created a ceiling—growth required more time, effort, and people.
To break through this barrier, Altitude partnered with DHS Worldwide to implement Total Recall Envision. The platform consolidated core processes into a single system, delivering real-time visibility into routes, schedules, and service activity while eliminating manual coordination.
More importantly, the business no longer depends solely on the owner to operate.
– Greg Miller, Owner, Altitude DocuShred
1. Simplify routing, dispatch, and billing workflows across daily operations.
2. Reduce administrative workload and manual coordination.
3. Improve route planning visibility and empower drivers to optimize execution.
4. Build a scalable operational foundation for long-term growth.
Using Total Recall Envision, Altitude evolved its operations through:
1. Unified Operations Platform: CRM, routing, dispatch, billing, and accounts receivable are centralized in a single system—eliminating duplicate entry and simplifying day-to-day workflows.
2. Strategic Route Planning: A visual scheduling environment enables routes to be planned weeks or months in advance, with the flexibility to adjust in real time and continuously improve route density.
3. Field-Level Operational Visibility: Drivers can resequence stops and manage routes within the system, while management maintains full visibility without constant intervention.
4. Integrated Billing & Accounts Receivable: Billing is generated directly from completed work—with integrated AR tools for invoicing, payment tracking, and collections—reducing administrative effort, improving cash flow, and minimizing delays.
– Greg Miller, Owner, Altitude DocuShred
From Working In the Business to Working On the Business
Envision reduced the owner's involvement in daily operations—reclaiming 500+ hours annually and enabling a shift from operational firefighting to focusing on growth, customers, and strategic priorities.
$40,000–$60,000 Annual Labor Cost Avoided
Operational efficiencies eliminated the need to hire an additional operations resource—allowing the company to scale without increasing overhead.
Improved Route Density and Reduced Costs
Better visibility and planning allow more stops per route, reducing fuel usage and improving overall operational efficiency.
Improved Cash Flow and Reduced AR Burden
Integrated billing and accounts receivable processes reduced time spent on invoicing and collections while improving payment turnaround—giving the business more predictable cash flow.
System-Driven Operations
Critical knowledge is now embedded within the platform—empowering the entire team to operate independently, consistently, and professionally.
– Chuck Sowers, CEO/President, DHS Worldwide
Through its partnership with DHS Worldwide, Altitude DocuShred didn't just improve operations—it fundamentally changed how the business runs.
By centralizing routing, dispatch, billing, accounts receivable, and scheduling into a single system, the company reduced reliance on ownership, improved efficiency, and created the capacity to scale without adding overhead.
The result is a more valuable, more resilient business—one that can grow without being constrained by the owner's time.
